Return, Refund and Cancellation Policy
Handistic believes in helping the Buyers in order to facilitate a hassle free online purchase experience for the Buyers, Handistic provides for a return, refund and cancellation policy (“Return Policy“) that addresses the issues. This policy is applicable for Sellers who have signed for shipment services from Handistic as per their Seller Agreement.
1. Request for Return –
The Buyer may make a request for return of the Product if the Product is faulty or defective, damaged, different from the description provided on the Website. The Buyer may only in certain cases request for a return of the Product, in case of faulty, defective or damaged Product, the Buyer is required to send images of broken, defective or damaged Product within 3 days from the date of delivery along with the order number to firstname.lastname@example.org after raising the return request from website. The photos of the damaged, defective or different products are extremely essential to establish and defend the claim of the Buyer. The Product must be returned in the original condition in which they were received along with the bills, cover/packaging material and the labels. Products, which were sold as combo packs or sets, are not eligible for return or replacement as individual items.
2. Reverse Pickup Process –
On receipt of Request for Return, wherever applicable as per Seller Agreement, Handistic will initiate reverse pickup through it Logistic Partner. The Logistic Partner will then contact the Buyer and arrange for the pick-up of the Product. The Buyer is required to collect a written confirmation with the order number from the Logistic Partner indicating that the relevant Product has been picked up. The Buyer may be required to furnish the written confirmation in case of discrepancy or dispute in relation to the reverse pick-up.
3. Self-Send Process –
In certain rare case where the Website may not be able to provide for reverse pick-up, the Buyer may be required to initiate the return request and courier the Product along with the bills and the labels to the address as provided by the support team. In such cases the support team will completely co-operate and help the buyer to complete the transaction and will. The Buyer may be required to take a print of the Return Request Slip and provide the same to the courier agent or place it on the parcel of the returned Product. In the event the shipment is not delivered to Handistic or the shipment is empty, the onus shall be on the Buyer to prove by submitting a copy of the Proof of Delivery received from the courier service provider to establish the claim of return of the Product. Handistic will not be liable for the products returned by mistake or belonging to other Sellers in which case the refund would not be initiated.
4. Refund –
On receipt of the returned Product, as per the terms of the Return Policy, Handistic will process and issue store credit (in electronic form only) under “Your Transactions“ to the Buyer. The Store Credit available to the Buyer can be utilized in part or fully to make any future purchases from the Website. The Store Credit shall be equivalent to the amount paid for the Product, minus the Charges and Taxes, as indicated on the invoice. The validity of the store credit is only for 120 days from acceptance of Return/Cancellation.
5. Cancellation of Transaction –
Cancellation facility is available at Handistic. The Buyer may cancel the Transaction within 12 Hours of placing the Order. The Buyer understands and acknowledged that once the Order is confirmed and the request is raised to the Seller, then cancellation of the Order will not be possible.
6. Queries &Dispute –
In the event there is any delay, dispute or query in relation to the return, refund or cancellation initiated by the Buyer, the Buyer may send the query or the issue by writing an e-mail to email@example.com for resolution of the query or issue.